Managed Resolution of Identity Theft includes

• A Personal Recovery Advocate assigned to manage the identity recovery
• Limited Power of Attorney authorization giving the Recovery Advocate legal access to resolve disputes with entities involved
• A Customized Recovery Plan established to address victim-specific issues
• An Advocate to handle the research, phone calls, letters, follow-up, and case documentation
• An Advocate contacting creditors, bill collectors, banks, mortgage companies, and agencies such as the DMV, SS Administration, and the US Postal Service to file and resolve disputes
• Continued work until the identity has been restored to its pre-theft status

Turn-Key Managed Recovery Scope of Work Deliverables

• Provide Structure and Staff for Project Management
• Tasks, timelines, team management,
• Gap analysis for systems, processes, resources
• Approval protocols

• License for Case Management Software
• Software for advocates to manage and track case documentation
• Advanced electronic notification for pertinent agencies
• Detailed system training
• Recovery Packet and forms generation
• Tickler systems to ensure prompt follow-up actions by advocates
• Gap analysis for systems integration
• System updates to maintain compliance with state and federal laws

• Managed Recovery Unit Personnel
• Document requirements for Unit personnel
• Screen candidates
• Provide training and final assessments for skill development
• Create ongoing staffing model to support growth

• Develop Internal and External Documentation
• Create fraud package for victims
• Create fulfillment package for plan participants
• Create service standards documentation

Any of these services, in addition to Identity Theft Speaking Engagements, are available on an individual basis.  Consulting engagements are quoted on an hourly or project basis, plus retainer and travel expenses. 

NXG Strategies has the Experience

NXG is the only consulting firm that has designed next generation identity theft programs and victim managed recovery infrastructures from the ground up – multiple times. Our team consists of staff that has actual experience in architecting identity theft managed recovery resolution programs in addition to developing product design, distribution strategies, producer training programs, client implementation and marketing material.

NXG makes available state of the art, proven Case Management Software specifically designed for Identity Theft Recovery.  Or if you decide to build in-house, NXG has experienced software user-design staff that will provide detailed user requirements and work with your developers to design user interface, data base structures and the business rules for your own Case Management System.

NXG assists identity theft service providers in refining their programs and expanding their distribution opportunities and markets.  In addition, NXG provides consulting services to service providers that need to better prepare to pass a due diligence review.