Testimonials

At NXG Strategies, we pride ourselves on providing the very best customer service to our clients. The following are only a few of the hundreds of satisfied customers we’ve helped over the years. 
“Partnering with NXG Strategies allows us to offer a very unique service for our Small Business accounts. With all the data breaches in the news, we were ahead of the trend in offering essential data breach and identity theft solutions to protect our Small Business accounts. NXG Strategies has been a great partner and the fully-managed identity theft recovery service they provide for data breach victims is the best in the industry.”

VP of Operations – First Community Credit Union
“My Recovery Advocate did a great job. Very friendly and reassuring, plus she ensured I understood what was being done to resolve my situation.”

Trish E.
“The Recovery Advocate was outstanding in helping me. He followed through on all my requests in a timely and professional manner. It was a pleasure working with him. Give him a raise.”

Charles K.
“The service the Recovery Care Center provided to me was great. I could not have done this by myself. The Recovery Advocate did a great job. I’m 110 percent satisfied.”

Raymond S.
“We’ve been very happy with our partnership with NXG. They patiently answered all our up-front questions and provided outstanding guidance during implementation. Now that we are live, I appreciate the periodic check-ins to review staff training gaps, member testimonials and overall satisfaction. Another benefit is that we are working with the same team member that we met on our very first call. That continuity has made NXG a trusted partner, and the program has been a welcome source of fee income for the credit union.”

Vice President / Chief Marketing Officer – We Florida Financial
“My Recovery Advocate was wonderful. She was extremely helpful. I had no idea what to do and she did it all for me, which I was very thankful. Thank you.”

Elaine S.
“First and foremost, I would like to say that since my information was compromised, my Recovery Advocate from your team has been the MOST knowledgeable of ALL the people I have spoken to. She has always been there providing the answers and assurances I need to feel that level of certainty. Thank you for everything.”

Gene H.
“My Recovery Advocate was GREAT. Took charge of everything! Completely satisfied with him and your service. I truly feel safe.”

Kevin E.
“We have been working with NXG Strategies for over 10 years, our customers find the identity theft solution as a significant benefit and one more reason to bank with Bell Bank.”

Bell Bank – Fargo, North Dakota
“Finding out that someone has access to all of your personal information is overwhelming. Having to personally deal with all of the damage they have done and could possibly do is enough to send someone over the edge. Without your help my ordeal would have been a lot more stressful and time-consuming. I would like to personally thank you for taking care of my every question and concern and making my entire situation a lot easier to deal with.”

Roberta R.
“It was a pleasure to work with your company in a very upsetting issue. My wife had the same issue in the past and had to resolve it herself. The service made that process so easy and took a quarter of the time to obtain the end result. Thank you for your professional assistance.”

Scott W.
“My Recovery Advocate was a godsend—courteous, professional, totally on top of dealing with companies and collection agencies. Made a horrible situation less stressful. I would recommend everyone sign up BEFORE identify theft happens to them!”

Pam K.
“My Recovery Advocate was a godsend—courteous, professional, totally on top of dealing with companies and collection agencies. Made a horrible situation less stressful. I would recommend everyone sign up BEFORE identify theft happens to them!”

Pam K.
“When I found out that I was a victim of Identity Theft, I had no idea where to begin, whom to speak with, how to prevent further misuse of my personal information, or how much damage had already been done. Your Recovery Advocate took me step-by-step through the entire process of clearing my name and I was also given an explanation of everything the Recovery Advocate needed to do and why.”

Sheila W.
“I am so grateful that my financial institution uses your services. My son was the victim of Identity Theft. The person who was working with him was absolutely wonderful. We were contacted within one hour of reporting the incident and we get daily email updates. I am completely satisfied. I would have had to quit my job and work on this full-time to get the same results.”

Grayson R.
“I would like to thank you for providing the Identity Theft recovery service for my recent Identity Theft. You made an extremely stressful situation absolutely pain-free. You handled everything for me in a quick and professional manner, and your entire staff was extremely knowledgeable and friendly. I will definitely recommend these recovery services to a friend or family member.”

William T.
“I always sign my customers up with this service. This is the first time I have used it myself. I am very pleased how easy and painless it is.”

Savahna F.
“I’m very thankful for this coverage. My Recovery Advocate was very compassionate and helpful in quickly addressing this issue. I appreciate the help at such a traumatic time in my life.”

Irma G.
“I would like to say that having gone through this nightmare, that having an experienced Recovery Advocate to ‘talk me off the ledge,’ so to speak, was invaluable to me. My heartfelt thanks to my Recovery Advocate for the information and the re-assurance when I needed it the most. No one should be without some form of this protection.”

Jon T.
“I am so happy that my Recovery Advocate and the Recovery Team were able to get this problem resolved. I did not know some of the steps that I had to take and with this help, it was resolved. I feel like a 1,000 lb. has been lifted off my 110 lb. body and it was unbearable. Just getting the ball rolling with my advocate and the team helped me more than I could tell you. Thank you so very much.”

Norma R.
“I wish to express my extreme gratitude for the services provided by my Recovery Advocate in regards to an identity theft issue that I experienced. She has been very patient, kind, and professional in helping me contact the billing source and coming to a resolution. I am so grateful that the credit union engaged the services of the Recovery Care Center for the credit union members. My Recovery Advocate spent numerous hours on the phone assisting me through a convoluted maze of bureaucracy in getting to the bottom of this situation. I am pleased to have reached a resolution and preserved my excellent credit score in the 800’s. My Recovery Advocate should be recognized for her professional skills and demeanor.”

Shelley G.
“My Recovery Advocate is definitely an asset to your organization—I don’t know what we would have done without his help! He is knowledgeable, courteous, professional, calming, and fantastic at his job! He was our life saver when my husband’s identity was stolen and spent hours with us resolving each and every account issue. I can’t begin to tell you how much we appreciate everything our advocate has done for us — awesome, fantastic, terrific, and marvelous don’t even come close to describing how we feel about him! Thank you for having such a wonderful person to advocate for us!”

Terrance C.
“I shared my story with several people and told them about your service. My Recovery Advocate was so helpful. Thanks.”

Tonja S.
“My Recovery Advocate was extremely professional and answered all my questions. She made me feel my investment in your service was well worth it.”

Thomas R.
“I’ve been a recent victim of identity theft and my Recovery Advocate has been an amazing advocate to have on my side. She definitely knows the process, she knows what needs to be done and she is very, very articulate. My sincere appreciate for all the efforts that my advocate has put forth to resolving my situation. Thank you.”

Nilesh S.
“I really enjoyed working with my Recovery Advocate. I learned a lot and I owe it all to him. I would recommend this service to everyone. Matter of fact, I went and made sure the rest of my clients had this protection.”

Anonymous
“After discovering a fraudulent billing from AT&T, my bank let me know they were clients of your service and suggested I make contact. I did so, not expecting to get much, but to my surprise I found someone who really knew what to do. I have nothing but praise for everything that has been done and continues to be done for me. Really and truly I would have been in a world of hurt if it weren’t for my Recovery Advocate who has continued to monitor my ongoing situation. I’ve let the officers and employees of my bank know how much help you have been. Thanks so much for your service. It’s great! Keep it up!”

David H.
“I was totally pleased with my contact. She called me constantly and even stayed on the phone with me for at least an hour to clear up a fraudulent credit card issue with a reporting agency that was not given the correct information. Olivia is a true example of what a good employee is. It was a pleasure dealing with her. She is a credit to your company.”

John W.